Help & Support
Get help with AcademiaTrack and find answers to common questions.
rocket_launch Getting Started
To create your AcademiaTrack account:
- Click "Sign Up" on the login page
- Fill in your personal information (name, university, department)
- Select your academic level (100-500 level)
- Enter your email address and create a password
- Verify your email address with the code sent to you
- Start adding your academic information!
To add your first semester:
- Go to the Progress page from the navigation menu
- Click "Add New Semester"
- Select your level (100, 200, 300, etc.)
- Choose the semester type (First or Second)
- Enter the academic year
- Start adding courses to your semester
To effectively track your academic progress, you'll need:
- Course titles and codes
- Credit units for each course
- Grades received (A, B, C, D, E, F)
- Semester information (level, type, year)
- Academic activities and deadlines
person Account & Profile Management
To update your profile:
- Navigate to the Profile page from the main menu
- Click the "Edit Profile" button
- Update your personal information (name, university, department)
- Change your academic level if needed
- Save your changes
Note: Some information like email may require verification.
To reset your password:
- Go to the login page
- Click "Forgot Password?" below the password field
- Enter your email address
- Check your email for a verification code
- Enter the code and create a new password
- Log in with your new password
To delete your AcademiaTrack account:
- Go to your Profile page
- Scroll to the bottom and click "Account Settings"
- Select "Delete Account"
- Confirm your decision by entering your password
- Note: This action is permanent and cannot be undone
school Academic Tracking & Progress
Your CGPA is calculated using the Nigerian 5.0 grading scale:
| Grade | Points | Description |
|---|---|---|
| A | 5.0 | Excellent |
| B | 4.0 | Very Good |
| C | 3.0 | Good |
| D | 2.0 | Fair |
| E | 1.0 | Poor |
| F | 0.0 | Fail |
CGPA = Total Grade Points ÷ Total Credit Units
To add courses and grades to a semester:
- Go to the Progress page
- Select the semester you want to add courses to
- Click "Add Course"
- Enter the course title and code
- Specify the credit units
- Select the grade received (or leave blank if pending)
- Save the course
Your CGPA will automatically update as you add grades.
To track assignments, tests, and other activities:
- Navigate to the Activities page
- Click "Add Activity"
- Select the activity type (Assignment, Test, Practical, Exam)
- Enter the activity name and description
- Select the associated course (if any)
- Set the due date and priority level
- Save the activity
Upcoming deadlines will appear on your dashboard.
support_agent Troubleshooting
If you're not receiving verification emails:
- Check your spam or junk folder
- Ensure you entered the correct email address
- Wait a few minutes - emails can sometimes be delayed
- Try requesting a new verification code
- If using Gmail, check the "Promotions" tab
- Contact support if the issue persists
If your data isn't saving:
- Ensure you have a stable internet connection
- Check if you're logged into your account
- Refresh the page and try again
- Clear your browser cache and cookies
- Try using a different browser
- Make sure you click "Save" after making changes
If you're having trouble logging in:
- Double-check your email and password
- Use the "Forgot Password" feature to reset your password
- Ensure your caps lock is turned off
- Clear your browser cache and cookies
- Try logging in from a different browser or device
- Contact support if you continue having issues
contact_support Contact Support
Still need help? Our support team is here for you.
Email Support
support@academiatrack.com
Live Chat
Available 9AM-6PM WAT
FAQ Database
Browse common questions
lightbulb Quick Tips
- check_circle Keep your grades updated regularly for accurate CGPA tracking
- check_circle Set reminders for important academic deadlines
- check_circle Use the progress tracker to monitor your degree completion
- check_circle Back up your data regularly